Managing talent in business

Manage the talent of the organization through an LMS 

Create a working team with a high level of commitment

Crear un equipo de trabajo con un alto nivel de compromiso

The "little compromise" implies losses, both in time and money. It is important to know that an uncommitted employee does not mean they are lazy. Lack of commitment is the result of a number of factors, including: not knowing the expectations of the role you play in the organization or not feeling valued by the supervisor in charge…

Another important factor, which drastically reduces commitment, is the lack of opportunities to learn and grow professionally. One of the challenges facing the organizations' leadership is to find the necessary resources (time and money) to fill this gap. Do you want to know what is a good tool to achieve this? A training and knowledge management platform, for example, an eHabilis.

An LMS is an internal, scalable solution that places training materials in a very accessible space and that, even better!, may be consulted at leisure time, outside the working environment.

Investing in the development of the organization’s professionals will boost productivity, customer satisfaction, sales and will lower turnover.

Create an organizational talent retention plan

Based on various studies it is known that professionals who promote internally want to stay longer in the company, yield more and cost less to the organization than professionals we incorporate into the team externally. If we know this for sure, why is outsourcing sometimes used to fill posts that require skills and competences that the company lacks?

If we give our professionals access to a platform like eHabilis they will be able to take control of their own professional development plan. It is possible to provide guidelines for achieving the promotion goal through training materials and assessments. With these actions we will be achieving two goals: creating a line of internal promotion and eliminating the doubts generated in the professionals themselves about the evolution of their career. Or what is the same: retention of talent.

To increase sales

Professionals who sell a product or service the most are those who know it best. Sometimes this may require extra effort for the sales representative as it may involve withholding a lot of information, especially when they are constantly updated, for example, on mobile phones. Knowing a product in depth can be the key difference to generate a sale, for example, having a good argument. Active listening, knowing the keys to non-verbal communication, good reception, increase the chances of closing a deal. But what if the professional who has to close the sale doesn’t have all that information? An LMS can help.

eHabilis and other platforms are "on the cloud", allowing sales representatives to access all the information they need, anytime and anywhere. During a call the representative can discover a new need in their customer, search for information about related products, and get a cross-selling.

Reduce customer dropout rate

A loss of 1% of customers can have a 12% impact on a company’s valuation within 5 years. For a business it is very important to retain the maximum number of customers that are earning, with the work that it costs to get them you have to try not to lose them!

Maybe it hadn’t occurred to you, but a good way to involve customers is to involve them in product evolution. A good method is to use an LMS to train them in their use, combined with a chat and/or video conferencing service (did you know that eHabilis has all these tools?) so that sales representatives are available to the customer at any time.

It is possible to create a training library so that your clients can use the product from the beginning, and move progressively from the most basic to the most complex functionalities.

Avoid legal problems

Whatever the size of an organization, there is usually a legal regulation to be complied with. These formations are usually the heaviest for the professionals, who make an extreme use of the verb "procastinate", in order to delay these trainings to the maximum. An LMS is a good tool to monitor the level of progress and the degree of understanding of the contents. In the event of failure to comply with any legislation, it is possible to obtain reports by means of the LMS demonstrating that the professional has been trained and has completed the training.

Evaluate potential candidates for a position in the organization

Another of the challenges for the leaders of organizations is the one they face when recruiting new staff. It can be a tedious task, but it is inescapable and of great importance since people are the most important assets for a company. An LMS such as eHabilis allows a tailor-made competency assessment of the job for job applicants, reducing the list of eligible candidates. It is possible to create evaluations not only on the skills related to the role to play but also on interpersonal skills or degree of alignment with the company’s culture.

Data storage

LMS have a basic utility but it is not without importance: the storage of data. On these data offer us great possibilities of analysis: evaluation notes, comments to surveys, performance metrics… Knowing these data helps to know the people who make up the organization and to understand the factors that influence them.

The most productive organizations are constantly growing. When their members stop learning, the company stagnates with them. By using an LMS, such as eHabilis, you will train employees, empowering the company.

After reading this article you probably need to get started, start working with eHabilis!